Delivery & Shipping
Shipping cost
Shipping is 89,00 ₺. Orders of 1.000,00 ₺ and above ship free.
Shipping, if charged, is shown as its own line at checkout — no surprise costs. The total in the order summary is exactly what your card is charged.
When does it ship?
Orders are handed to the carrier within 2 business days. That period starts the moment your payment is approved. We ship with Aras.
When the parcel goes out you get the tracking number by e-mail, so you can follow it on the carrier’s own site.
The statutory maximum delivery period is 30 days. If we cannot deliver within it we will tell you, and you may cancel the order and get the full amount back.
Where we ship
We currently ship within Türkiye only. We do not ship abroad at the moment. The app itself is in four languages and works anywhere; the restriction applies only to physical goods.
In places the carrier serves only once a week, delivery can take a few days longer. If extreme weather or closed roads cause a delay, we will let you know.
Address and taking delivery
We ship to the address you give in the order. We cannot be responsible for delays and extra shipping costs caused by an incomplete or wrong address — it is worth reading it over once more before you order.
If you are not there, the carrier usually tries once more and then holds the parcel at the nearest branch. Parcels left uncollected come back to us, and a second delivery may be chargeable.
If the parcel arrives damaged
This one matters: check the parcel before you accept it. If the box is crushed, torn or looks like it has been opened, do not accept it and ask the courier to draw up a damage report.
That report is the proof the damage happened in transit and is what lets us claim the cost from the carrier. Without it, our hands are tied on damaged parcels that have been accepted.
Once the report is done, write to [email protected] — we will replace the product free of charge or refund you.
Invoices
Every order is invoiced and the invoice is e-mailed to you. If you need a company invoice, tick “I need a company invoice” at checkout and fill in the company name, tax office and tax number.
Something wrong?
Write to [email protected] about anything shipping-related; we usually reply within one business day. If you want to send the product back, see Cancellation & Returns.