Cancellation, Withdrawal and Returns
The short version
You have 14 days from the day the product reaches you to send it back, no reason needed. One e-mail is enough. We pay the return shipping and refund your card within 14 days at the latest.
Cancelling before it ships
If your order has not gone to the carrier yet, just write to [email protected] with your order number. Your payment is refunded as it is and the shipping process never starts.
Right of withdrawal (14 days)
You may withdraw from the contract within 14 (fourteen) days of receiving the product, without giving a reason and without paying a penalty. This is a right granted to you by Turkish law, not a gesture on our part.
Send your withdrawal notice within that period to [email protected]. You do not need to fill in a special form; including your order number speeds things up.
How to send the return
- Send us the withdrawal notice by e-mail.
- We reply with the contracted carrier and a return code.
- Pack the product with its invoice, box and any accessories.
- Hand it to the carrier within 10 days of your notice.
Return shipping is on us. Sending it with the return code we give you costs you nothing. We cannot cover the cost of returns sent by a different carrier, cash-on-delivery, or without a code.
Return address
Limanreis mah.Beren sok.No:4 NARLIDERE/İZMİR
Please always tell us by e-mail before sending a return — with unannounced parcels we cannot match the product to an order and everything takes longer.
Your refund
We refund the price of the product, and the delivery cost if you paid one, within 14 days at the latest of receiving your withdrawal notice. Refunds always go back to the same card you paid with; we cannot refund in cash or to a different account.
Once we instruct the bank, how quickly the amount appears in your account is up to your bank and usually takes a few business days. That part is out of our hands.
The condition of the product
Trying the product is entirely normal — opening the box, pairing the remote with your phone and checking that it works does not affect your right of withdrawal.
But if the product has been used beyond what is necessary to establish its nature and how it works (scratched, broken, missing parts), you are liable for the resulting loss in value and that loss may be deducted from your refund. In practice this means damage that turns the product into a used item.
Products without a right of withdrawal
Turkish law carves out exceptions for some goods: made-to-order items, goods that cannot be returned for hygiene reasons once unsealed, and digital services performed instantly. None of the products in our shop fall into those categories — everything we sell carries the full 14-day right of withdrawal.
If the product is faulty, incomplete or wrong
That is a separate situation and is independent of the right of withdrawal. If the product is defective you have the remedies granted by Law no. 6502: free repair, replacement with a non-defective equivalent, a price reduction, or termination of the contract. In this case you do not have to wait for the 14-day period and all shipping costs are ours.
Write to [email protected] with a photo and we will get back to you the same day.
If the parcel arrives damaged
Check the parcel before you accept it. If it looks crushed, torn or already opened, do not accept it and ask the courier to draw up a damage report. That report is the proof the damage happened in transit. Details are on the Delivery & Shipping page.
If we cannot agree
Write to us first; we do not expect it to come to this. If a dispute does remain, you can apply to the Consumer Arbitration Committee or the Consumer Court where you live, within the monetary thresholds the Turkish Ministry of Trade publishes each year.